Job Experience

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October 2009 to
September 2010  
Sr. Instructional Designer / Courseware Developer
E*TRADE     Alpharetta, GA
In my leadership role, my core responsibilities included:

•  Analyzing learning needs of target audience, identifying
   learning objectives, and determining the training approach
   and required deliverables

•  Working with subject matter experts (SMEs) to validate
   training content and developing materials for scenario-
   based training for ILT, V-ILT, and WBT delivery

•  Creating and maintaining templates for instructional design
   team including: training outlines, training syllabuses,
   training manuals, elearning modules, and job aids

•  Storyboarding, scripting, and programming elearning
   modules, which included text, images, audio, video,
   animations, simulations, and assessments

•  Entering information in the database and performing
   functionality testing of procedures

•  Conducting peer reviews and quality assurance testing of
   all course materials before release

•  Mentoring team of instructional designers and developers

July 2008 to
June 2009
Sr. Instructional Designer / Courseware Developer
McKesson Provider Technologies     Alpharetta, GA
I worked in partnership with management, Performance Consultants, vendors, and other SMEs to identify training needs and develop effective blended learning solutions to help clients achieve their overall business objectives. My responsibilities included:

•  Analyzing target audience's learning needs, identifying
   learning objectives and performance gaps, developing plans
   for the learning solution, post-training support, and
   business outcome evaluation

•  Developing instructor and participant materials for ILT, V-
   ILT, virtual meetings, and Sharepoint sites

•  Storyboarding, scripting, and programming elearning
   modules, which included text, audio, graphics, games, and
   interactive simulations

•  Developing and managing the project schedule, which
   included review and revision cycles

•  Reporting on task and deliverable completions

•  Performing quality assurance testing of produced content
   and ensuring consistency with established course design

•  Developing assessments to evaluate effectiveness of
   learning solutions

•  Establishing and maintaining vendor relationships

April 2006 to
July 2008
Sr. Instructional Designer / Courseware Developer
Eclipsys Corporation     Atlanta, GA
Using the ADDIE instructional design model, I was responsible for the following phases in a project lifecycle:

•  Analysis—Conducted front-end analyses with SMEs to
   determine system functionality, workflows, and appropriate
   learning objectives for configuration and end-user technical

•  Design—Recommended blended learning approaches
   including: elearning, WBT/CBT, ILT, Centra sessions, as
   well as support materials such as PowerPoint
   presentations, quick reference guides, and job aids

•  Development—Developed and maintained instructor-led
   training materials; developed elearning storyboards and
   scripts for content, graphics, and interactive simulations;
   programmed and published SCORM 1.2 compliant
   elearning; configured database as required; conducted
   quality assurance reviews for the instructional design
   team; coordinated production of deliverables

•  Implementation—Coordinated and attended pilot sessions
   to ensure successful implementation

•  Evaluation—Evaluated effectiveness of training through
   activities, scored assessments, and solicited feedback

December 2004 to
March 2006
      District Training Consultant / Sales Associate
Aflac     Alpharetta, GA
•  Analyzed current sales strategies and developed sales
   presentations and internal training for field associates in

•  Conducted regular district meetings

•  Implemented and maintained district website

•  Marketed Aflac insurance products

•  Serviced existing and new payroll accounts and

•  Recruited prospective new associates

April 2004 to
November 2004
Instructional Designer
AXA Financial     Alpharetta, GA
•  Developed elearning courseware for field management and
   sales associates on company products and processes

•  Ensured learning objectives and course content met
   regulatory guidelines as well as corporate initiatives

September 2002 to          February 2004 Sr. Analyst / e-Learning Courseware Developer
Radiant Systems, Inc. / BlueCube Software     Alpharetta, GA
•  Developed both core and custom elearning courseware
   containing extensive hands-on simulations for Web-based,
   back-office site management solutions

•  Worked with functional specifications, product managers,
   clients, and other SMEs in conducting front-end analyses
   to determine system functionality and business processes

•  Configured standard and custom databases

•  Performed testing and quality assurance for project
   deliverables; coordinated pilot sessions

•  Implemented operational processes and structure for
   elearning project team, conducted peer reviews, and
   mentored other team members

September 2001 to
September 2002
Instructional Designer
Cooper Lighting     Peachtree City, GA
•  Developed elearning courseware with comprehensive
   simulations of proprietary software, instructor-led technical
   training materials, and online help for interfacing
   Web-based application

•  Provided consultation on the development of a training
   program to educate both internal and external audiences on
   extensive product line

•  Mentored staff on instructional design and documentation

•  Developed style guide and customized templates for

September 2000 to
August 2001
Instructional Designer / Sr. Documentation Specialist
Bowcutter Technologies, Inc.     Atlanta, GA
•  Developed and maintained instructor-led technical training
   materials for integration software system targeted for
   software architects

•  Worked directly with Product Development to produce all
   internal and external product documentation including:
   online help, user manuals, quick reference guides, and
   website content

•  Implemented operational processes and structure for

July 1998 to
September 2000
Consultant / Instructional Designer
Usertech     Atlanta, GA
•  Developed custom end-user software training and
   documentation for PeopleSoft and other proprietary
   systems including: training and procedure manuals, quick
   reference guides, job aids, online help, CBT, and technical
   and business documentation

•  Responsible for project management and provided
   expertise in style guides and templates, desktop publishing,
   editing, and quality assurance for project teams

October 1991 to
July 1998
Instructor / Developer - Program Development
Delta Air Lines, Inc.     Atlanta, GA
•  Conducted front-end analyses and developed learning
   objectives, scripts, and lesson designs for new-hire and
   recurrent flight attendant training programs

•  Provided technical and creative expertise to develop CBT
   and instructor-led training containing interactive role-play
   scenarios and exercises

Human Resources / Operations Supervisor - In-Flight Service
•  Supervised approximately 250 flight attendants by
   monitoring individual work records and administering
   progressive discipline when necessary

•  Provided operational support for flight attendants to ensure
   on-time flight departures

•  Recognized exceptional performance on an ongoing basis

•  Worked on special assignment in Program Development for
   eight months to redesign and develop the In-Flight Service
   Handbook for use by approximately 20,000 personnel

Flight Attendant / Customer Service Coordinator
•  Supervised crewmembers on assigned flights

•  Conducted safety briefings with crewmembers and pilots

•  Coordinated with all members of the operation to ensure on-
   time departures

•  Provided excellent customer service to passengers