Job Experience

Thank you for visiting my site. Please use this opportunity to view my résumé, performance review, and some of my portfolio samples.

During my 14 years of experience as an Instructional Designer / Courseware Developer, I’ve applied the ADDIE instructional design model, Kirkpatrick model for evaluation, and Blooms Taxonomy principles to courseware development. My experience also includes Human Resources/Operations management, project management, technical writing, editing, and desktop publishing.

I work with stakeholders, product managers, and other subject matter experts (SMEs) to understand business objectives, system requirements, client workflows, and required learning objectives. My training plans identify the required development effort, resources, and deadlines to meet client-driven deliverable dates. This allows me to proactively mitigate project risks and meet aggressive deadlines.

Using a logical information flow, I incorporate ‘real-world’ examples, role-based scenarios, and best practices into the courseware. This ensures knowledge transfer and retention, which results in an increase in client satisfaction ratings and overall revenue.

Being in a leadership role, I build successful working relationships with individuals at all levels of an organization. I mentor and provide ongoing assistance for other Instructional Designers. I also encourage creative ideas, and actively solicit feedback from others. This helps me recognize and implement critical improvements in processes and deliverables.My attention to detail and effective time management skills allow me to manage multiple projects in fast-paced environments. I’m passionate about what I do, and consistently set high expectations for quality deliverables.


I have been fortunate to work in multiple business environments to acquire necessary and practical, hands-on knowledge. Below is a summary of the various industries for which I've developed courseware:

•  Aviation/Hospitality—Federal Aviation Regulations (FARs), safety, and customer service

•  Financial—Stock plan management software, securities and regulations

•  Healthcare—Database configuration of hospital-based, clinical software

•  ERP—PeopleSoft

•  Enterprise Productivity—Workforce Management, Operations Management,
   Fuel Management software

•  Manufacturing—Order Management software

•  Human Resources—HR/Management/Leadership/Diversity/Performance Management

•  Insurance—Sales/Prospecting

•  Miscellaneous—Integration software


My portfolio includes samples of:
•  eLearning
•  Web-based training (WBT)
•  Computer-based training (CBT)
•  Virtual instructor-led training (V-ILT)
•  Instructor-led classroom training (ILT)
     •  Online help development
•  Training manuals
•  Procedure manuals
•  Quick reference guides
•  Job aids

I welcome an opportunity to work with your company or client as a Sr. Instructional Designer/Courseware Developer. Thank you for your interest and I look forward to speaking with you.

                                      lisa_benn@comcast.net • 404-660-4410